SIMON LI’S WARRANTY INFORMATION FOR COSTCO ITEM- Apr 9, 2024

UPHOLSTERED FURNITURE
Leather and Fabric

LIMITED WARRANTIES
Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of the following Trayton/Simon Li Products:

Frames Used In Upholstered and Leather Products
5 Years Limited Warranty
5 Year Limited Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. Trayton/Simon Li warrants these components to you, the original retail purchaser, to be free from material manufacturing defects. Lifetime means the normal useful life of the product. Trayton/Simon Li will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Trayton/Simon Li or a repair center designated by the Customer Service Department of Trayton/Simon Li, at no charge to the original retail purchaser. After one year from the date of purchase, the frame warranty covers replacement parts only and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Seat and Back Suspension
Recliner Mechanism
Recliner Motor
Sleeper Mechanism
3 Years Limited Warranty
Trayton/Simon Li warrants each of these four systems to you, the original retail purchaser, to be free from material manufacturing defects for three years from the date of purchase, including spring breakage caused by fatigue or spring clips pulling loose from the frame, all mechanisms and motors used in recliners, and all mechanisms used in sleepers. Trayton/Simon Li will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Trayton/Simon Li, or a repair center designated by the Customer Service Department of Trayton/Simon Li, at no charge to the original retail purchaser. After one year from the date of purchase, the warranty covers replacement parts only and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Cushioning
3 Year Limited Warranty
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear and shall not be considered a loss of resiliency or a material manufacturing defect. Within three years from the date of purchase, Trayton/Simon Li will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth herein and can provide the product serial number and other information required under the Claim Procedure set forth in these Limited Warranties. With respect to a cushion core in a seat cushion which is attached to the product (an “Attached Cushion”), Trayton/Simon Li, within one year from the date of purchase, will repair or replace, at its option , for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to an Attached Cushion, Trayton/Simon Li will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Trayton/Simon Li or a repair center designated by the Customer Service Department of Trayton/Simon Li, at no charge to the original retail purchaser. After one year from the date of purchase, the cushion warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Sleeper Mattress
3 Year Limited Warranty Pro-rated
Trayton/Simon Li warrants the sleeper mattress to you, the original retail purchaser, for three years from the date of purchase, to be free from material manufacturing defects. This warranty begins on the date of purchase. During the first year, the mattress will be repaired or replaced at no cost to the original retail purchaser. After the first year of use, the mattress will be replaced for the original retail purchaser on the following pro-rated basis:

Years in Use Percent of Replacement Cost Paid by Customer
1 but less than 2 10%
2 but less than 3 20%
After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs from the retailer to and from Trayton/Simon Li or a repair center designated by the Customer Service Department of Trayton/Simon Li.

Leather
3 Year Limited Warranty
Trayton/Simon Li warrants to you, the original retail purchaser, for a period of three years from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, straw marks, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. Trayton/Simon Li will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Trayton/Simon Li, or a repair center designated by the Customer Service Department of Trayton/Simon Li, at no charge to the original retail purchaser. After one year from the date of purchase, the leather warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Upholstered Fabric
3 Year Limited Warranty
Trayton/Simon Li warrants to you, the original retail purchaser, for a period of three years from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. Trayton/Simon Li will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Trayton/Simon Li, or a repair center designated by the Customer Service Department of Trayton/Simon Li, at no charge to the original retail purchaser. After one year from the date of purchase, the fabric warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.


Chemical Treatments
These Limited Warranties do not cover damage or defects caused by the use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the COSTCO retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of TRAYTON/SIMON LI.


Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Trayton/Simon Li.


Implied Warranties
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO THE FOLLOWING DURATIONS:

SPRINGS 3 YEARS
RECLINER MECHANISMS 3 YEARS
SLEEPER MECHANISM 3 YEARS
SLEEPER MATTRESS 3 YEARS, PRO-RATED
LEATHER 3 YEARS
UPHOLSTERED FABRIC 3 YEARS
CUSHIONING 3 YEARS
Recliner Motor 1 YEARS
FINISHES AND ALL OTHER FURNITURE PRODUCTS (INCLUDING PARTS AND COMPONENTS) 1 YEAR
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

DISCLAIMER
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF TRAYTON/SIMON LI WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF TRAYTON/SIMON LI OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD- PARTY. TRAYTON/SIMON LI SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL TRAYTON/SIMON LI BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL TRAYTON/SIMON LI RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

REMEDY AND CLAIM PROCEDURE
Remedy
Under these Limited Warranties, TRAYTON/SIMON LI’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of Trayton/Simon Li, to contain a material manufacturing defect. For all of its products, other than an Unattached Cushion (as defined in the topical heading “Cushioning”), Trayton/Simon Li will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the COSTCO retailer to and from Trayton/Simon Li, or a repair center designated by the Customer Service Department of Trayton/Simon Li, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Trayton/Simon Li reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Claim Procedure
If a problem should arise which you feel is covered by our Limited Warranties, contact the COSTCO retailer from whom you purchased your furniture. The original sales receipt and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, COSTCO will contact Trayton/Simon Li to establish service. Trayton/Simon Li is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer.
Trayton/Simon Li reserves the right to require defective parts be returned upon request.
Trayton/Simon Li is not responsible for scheduling or the cost of transporting your furniture from your home to the COSTCO retailer or from the COSTCO retailer to your home. You must make those arrangements with COSTCO.